Terms & Conditions

  • BY USING OUR SERVICES AS A CUSTOMER, YOU ARE DEEMED TO HAVE ACCEPTED ALL OF THE FOLLOWING TERMS.

  • It is important to have realistic expectations regarding cleaning services. Cleaning is not a performance but a labor-intensive task. Regular cleaning performed weekly biweekly or monthly is aimed at maintaining the general order and cleanliness of the home. These services should not be confused with deep cleaning.

  • House cleaning is different from daily hotel room cleaning. Homes contain personal belongings, accumulated dust, and clutter from daily life. Therefore, it is normal for some dust to reappear after cleaning. Additionally, dust settling from the air immediately after cleaning or certain surfaces becoming dusty again quickly is not the responsibility of our company.

  • Before starting regular cleaning services, a deep cleaning or at least a medium-level cleaning must be carried out. This is required to bring the property up to the necessary cleaning standard. If regular cleaning begins without this initial cleaning, it may take a long time for the property to reach the desired level of cleanliness. During this period, some areas may remain uncleaned, and our company cannot be held responsible for this.

  • For one-off (deep clean, move-in, move-out, etc.) cleaning services, a deposit equal to 50% of the total cleaning fee must be paid in advance based on the estimated time of service. These services will not be carried out unless the deposit is received. If the cancellation is made by the client, the deposit is non-refundable. If the cancellation is made by us, the service will be rescheduled for another day. If the cleaning exceeds the planned duration, additional charges will apply for the extra time.

  • In deep cleaning, one-off cleaning, and regular cleaning services, the complete removal of lime scale, mold, soap residue, and similar build-ups in areas such as shower cabins, tiles, sinks, faucets, etc., cannot be guaranteed. Such residues may not be entirely eliminated depending on the surface material and the frequency of previous cleanings.

  • No refunds are issued after the cleaning has been completed. However, if you are not satisfied with the cleaned areas, please contact us within 24 hours. A free re-cleaning will be provided.

  • When more than one cleaner is working at the same time, the total duration is halved and the fee is calculated based on the hourly rate per person.

  • Clients who receive our regular cleaning services (daily, weekly, bi-weekly, or monthly) will be invoiced every month, and payment must be made within 72 hours.Our bank details are provided on the invoice. You can make the payment via bank transfer. Cash payments are also accepted.

  • Cancellations must be made at least 48 hours in advance. Otherwise, 50% of the fee will be charged. If we are unable to access the property on the cleaning day due to the client's fault, the same rate will apply, and half of the cleaning fee will be added to your invoice.Sometimes, we may need to change the date or time of a scheduled clean with very little notice. The client will be contacted and informed of any such changes.

  • If you have service requests such as renovation, guest hosting, parties, or special cleaning, please inform us at least 1-2 days in advance. The schedule will be adjusted accordingly. Additional requests may require extra time and charges. Since all planning is done in advance, we do not take responsibility for last-minute requests.

  • Each invoice contains a unique number. Please specify this invoice number when making your payment.

  • We will send you our vehicle license plate number via email. If there are any changes, you will be informed in advance. If parking permission is required, you must obtain this permission in advance. No reminders will be provided. Any fines incurred due to the lack of permission will be reflected on your invoice.

  • If there are a large number of pots, pans, or greasy kitchen items in the house and washing them is requested, this may require additional time, which will be reflected in your invoice.

  • Deepex Cleaning is an insured cleaning company. We have public and employer liability insurance for accidents or material damage that may occur during cleaning. If any of your items are damaged by our team during cleaning and this is reported to us within 24 hours, the damage may be covered by our insurance. However, the safety of your valuable and delicate items is entirely the responsibility of the customer. Therefore, we strongly recommend that you securely store your valuable items before cleaning.

  • In the unlikely event that any property or items are accidentally damaged by a Deepex cleaner, Deepex must be given the first opportunity to assess and repair or replace the item(s). If Deepex is unable to resolve the issue, a third-party contractor may only be used with Deepex’s prior approval. If a third party is involved without Deepex’s consent, Deepex will not be responsible for any costs or consequences. This ensures all damage claims are handled properly and fairly.

  • DEEPEX reserves the right to refuse cleaning services if the property is deemed hazardous in a way that would jeopardize the health or safety of our personnel. Additionally, if an accident, illness, or unforeseen event occurs involving the cleaning team, DEEPEX reserves the right to cancel or reschedule the service for another date.

  • Regular cleans will be completed as thoroughly as possible within a reasonable time frame. Areas such as high dusting, skirting boards, and edges of carpets/hard floors will be addressed during spot checks and as time allows.

  • The cleaning times we provide are estimates and may vary slightly. We generally aim to complete the cleaning within the planned time, but occasionally it may exceed by a few minutes. Any extra time up to 5 minutes will not be charged. If the cleaning time consistently exceeds 10 minutes, the time and charges will be updated, and the additional cost will be reflected in your invoice.

  • When appropriate, photos of our cleaning work may be used for promotional materials or on our website. Clients will be informed beforehand. No images will be used if the client requests otherwise.

  • Due to rising costs, price increases may occur. In such cases, clients will be informed at least one week in advance.

  • Television screens are dust-attracting surfaces, and liquid contact during cleaning is strongly discouraged. Screens are only wiped with a lightly damp and dry microfiber cloth. Although stain removal is done with care, it cannot be guaranteed that all stains will be completely removed. However, maximum care will be taken to ensure that the screen is not damaged during the cleaning process.

  • We kindly ask our customers to leave a spare key for the cleaning service. The key must be handed over securely, and the responsibility for the key remains with the customer until it is received by our team member. Additionally, necessary information for access to the property must be provided, and customers must make the necessary arrangements to ensure entry is possible.

  • If there is someone sick in the house, please inform us before the cleaning. If there is a contagious illness, the cleaning will be canceled. Furthermore, our staff is not required to clean substances such as urine, feces, vomit, or dirty clothes.

  • Our company is not responsible for any pulls or damages caused by poorly laid carpets. If there are pets in the house and the customer is not present, our company is not liable. During the cleaning process, animals must be placed in a safe area. Homes with pets that shed a lot of fur may not achieve the same level of regular cleaning results as homes without pets. Customers should not expect to completely remove all pet fur from the home.

  • Our company is not responsible for any pictures, paintings, or mirrors that are not securely attached to the wall or properly placed and fall during the cleaning.

  • During cleaning, beds, wardrobes, or heavy furniture are not moved. However, during deep cleaning, movable items can be shifted to clean under them. Heavy furniture will not be moved.

  • Trash bins that are less than half full will not be emptied. This is to prevent waste and to increase efficiency.

  • A toilet brush must be available in the home. For hygiene reasons, our staff does not carry a toilet brush. The brush ensures a more effective cleaning of the toilet.

  • If a change of bed linens is requested, please leave clean sheets on the bed. Otherwise, the change will not be made.

  • For cleaning services to be carried out, both hot and cold water, as well as continuous electricity, must be provided. If these conditions are not met, our company is not responsible for any incomplete work.

  • If the customer behaves in a rude or aggressive manner, the service may be refused. We expect customers to behave respectfully and fairly.

  • Due to traffic or external factors, cleaning times may change. If there is any delay, prior notification will be given.